Delivery Information

Delivery Terms & Conditions

1. Once we have received your completed order we will contact you to arrange delivery date using the contact information supplied when making the order. If you have any special requirements ot instructions please put these down in the square box on the checkout form.

2. We aim to deliver your bulk load within 72 hours from the order confirmation email.

3. Vehicle access considerations on site are the responsibility of the customer and any additional haulage charges resulting from the need to re-deliver due to poor access are payable by the customer prior to re-delivery

4. Deliveries are normally made Monday to Friday between 8.00 am and 4.30 pm. There are no timed deliveries. No deliveries on Saturday or Sunday. 

5. If you need to cancel the load, please make sure that you cancel it before the vehicle has been dispatched for it`s journey. If the vehicle has arrived at the customers premises and they want to cancel the load, there will be a cancellation charge of £160.00 plus a charge of £3.00 including vat per mile for the return journey back to the quarry. These charges will be taken from the original payment processed by the refund.

6. If the load has been discharged (Tipped) and you are not 100% satisfied with your purchase we will happily provide a refund. All we ask is you arrange for the return of the goods by means of a machine capable of loading our vehicle at your cost. A return charge of £160.00 plus a charge of £3.00 including vat per mile for the return journey back to the quarry. These charges will be taken from the original payment processed by the refund.

7. It is recommended that an able bodied person has to be at the delivery address to receive deliveries and sign for the delivered materials, however if this is not possible the point of delivery required must be clearly marked. If the point marked for delivery is unsuitable and no-one is on site, delivery will be made to the closest suitable point at the driver discretion.

8. Reversing into any open area, the tipping vehicle needs a minimum opening of 9.6 feet wide. Vehicle dimensions are Length 30 feet. Width 9 feet. Height 11 feet. If the opening is less than 9 .6 feet wide, then the material will be tipped as near as possible to your area (Pavement) or drivers discretion.
9. The delivery load is our responsibility until we have tipped the load on site where it becomes your responsibility. We will not be liable for any damage caused by the delivery vehicle on your site or your premises.

10. Any weight loss from the original weight paid for will be calculated at the end of the month and refunded back to your credit card through the original gateway payment after we have received the weigh ticket from the quarry.

11. We try very hard to deliver the customers load on their date of delivery, but due to unforeseen circumstances this is not always the case. If this happens we will telephone you for your instructions. If you are not happy with our reasons, you can at any time put forward a complaint to us or to the quarry that the load will be coming from. All complaints will be dealt with by the quarry through themselves or through us as the supplier. Our telephone number is 01244301520

12. All prices quoted are based on minimum loads of 20.00 tonnes. The prices quoted are inclusive of Aggregate Levy Surcharge where applicable.

13. If you order materials from this website and your delivery postcode is outside of our 50 miles delivery area, and you haven`t contacted us in anyway such as email or telephone, we will charge you £30.00 for the administration and inconvenience of having to refund the payment back to you

Cheshire Aggregates 01/01/2023